Eligibility for Refunds

1.1 7-Day Money-Back Guarantee

We provide a 7-day money-back guarantee on our services, starting from the date of purchase. If you are not satisfied with our services within this period, you may request a refund.

Refund Process

2.1 Refund Request

To initiate a refund, please send an email to [[email protected]] within 7 days of your purchase. Include your name, email address, order details, and a brief explanation of the reason for your refund request.

2.2 Evaluation of Refund Request

Once we receive your refund request, we will evaluate it based on the following criteria:

1. a) The refund request is made within 7 days of purchase.
2. b) The reason for the refund request is valid and aligns with our refund policy.

2.3 Refund Approval

If your refund request is approved, we will initiate the refund process within a reasonable timeframe. The refund will be issued using the same payment method used for the original purchase.

2.4 Non-Refundable Items

Certain services or products may not be eligible for a refund. This includes customised or personalised design work that has been completed according to your specifications.

Refund Exceptions

3.1 Third-Party Fees

Please note that any third-party fees associated with your purchase, such as payment processor fees or transaction fees, are non-refundable. The refunded amount will exclude these fees.

3.2 No Partial Refunds

We do not offer partial refunds. If you request a refund, the entire amount paid for the service or product will be refunded, subject to the terms of this policy.

Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy or the refund process at Design Fusion, please contact us at [email protected].

By using our services and requesting a refund, you signify your acceptance of this Refund Policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting the revised version on our website.